“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“As a leader, you should not be trying to carry everything yourself. To be successful, you must share the load. But you must have highly capable people to hand things off to.”

“People who wait for the one great opportunity often keep waiting.”

“If you’re going to grow, you have to be intentional.” —Curt Kampmeier”

“When we are fully and totally networked, we are powerful.1 Sanders believes that along with knowledge and compassion, your network is your most valuable asset.”

“«En el control de calidad no nos preocupa el producto, nos preocupa el proceso. Si el proceso es correcto, el producto está garantizado». Lo mismo se aplica a la integridad: garantiza la credibilidad.”

“Above all, don’t dwell on yesterday’s victory. If your focus is on what’s behind you rather than what’s ahead, you will crash.”

“Cemetery communication: lots of people are out there, but nobody is listening.”

“Why worry about things you can't control when you can keep yourself busy controlling the things that depend on you?”

“If you always do what you've always done, then you will always get what you've always gotten.”

“growth compounds and accelerates if you remain intentional about it.”

“It doesn’t matter what job you do or what position you obtain; you will have limits. That’s just the way life is.

“listener’s lean.”

“And you will have greater credibility with your leader if you admit your shortcomings and refrain from making excuses.”

“When talented teams don’t win, examine the leadership.”